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Enquiries and Complaints Guide
Access by the public to places, vehicles and facilities
What does the Human Rights Act mean by “vehicle”?
“Vehicle” includes a vessel, aircraft or hovercraft.
What does the Human Rights Act say about access by the public to places, vehicles and facilities?
It is unlawful for any person:
- to refuse to allow any other person access to or use of any place or vehicle which members of the public are entitled or allowed to enter or use;
- to refuse any other person the use of any facilities in that place or vehicle which are available to members of the public;
- to require any other person to leave or cease to use that place or vehicle or those facilities,by reason of any of the prohibited grounds of discrimination.
Exceptions
There are a number of circumstances where it is not unlawful to discriminate in the area of activity covered by access by the public to places, vehicles and facilities. These include;
- Maintenance of separate facilities on the grounds of decency or safety.
Separate public conveniences and changing rooms for males and females for reasons of decency.
- Provision of special services or special facilities to gain access to any place or vehicle by reason of disability when this would not be reasonable.
- If it is not reasonable to take a risk of harm to the person or others, then the risk does not have to be taken, if the risk cannot be reduced to a normal level without unreasonable disruption.
Further information
- Link to Disability
- Human rights enquiries & complaints (PDF 670kb). Available in Maori, Samoan, Tongan, Simplified Chinese, Traditional ChineseĀ and Hindi.