- Key Focus Areas
- Enquiries & Complaints
- Human Rights
- The Treaty
- Race Relations
- Disabled People
- International & UN
- Office of Human Rights Proceedings
- What can I complain about?
- Resolving Discrimination and Harassment guide
- Areas of public life
- Government or Public Sector Activities
- Access by the public to places, vehicles and facilities
- Industrial and professional associations, qualifying bodies and vocational training bodies
- Provision of goods and services
- Provision of land, housing and other accommodation
- Discriminatory Laws
- Accommodating disability and religious beliefs
- Accommodation, property, landlords and human rights
- ACC and age discrimination
- Bullying, harassment and/or violence at school
- Caring for disabled adult family members
- Clubs and the Human Rights Act
- English language only in the workplace
- Funeral arrangements
- Human Rights and Redundancy
- Job application questions
- Maori Party and the Human Rights Act
- Moko: your rights
- New Zealands official languages
- Positive actions to achieve equality
- Prisoners’ rights
- Racially offensive comments
- Reviewing decisions
- The School Ball
- Smoking and human rights
- Wearing cultural, religious or national items
- What do I do?
- What happens?
- Further links
Enquiries & Complaints Guide
Staff will provide information to try to help solve your complaint. If your complaint looks like unlawful discrimination, one of our mediators will get in touch. The mediator will help both parties in a dispute to find possible solutions.
Mediators don’t take sides, but will ensure that what happens is fair. Most complaints are sorted out by informal intervention or mediation. The results can include an apology, an agreement not to do the same thing in the future, education or training, and compensation.
The Commission has published a set of guidelines Resolving discrimination and harassment- a guide to making and responding to a complaint under the Human Rights Act 1993 (Word).
What if mediation doesn’t work?
Mediation settles most complaints. If it does not work out, a complainant can take their issue to the Human Rights Review Tribunal. This is like a court. You can apply for free legal representation to the Office of Human Rights Proceedings.