- Key Focus Areas
- Enquiries and Complaints
- Human Rights
- The Treaty
- Disabled People
- Race Relations
- International & UN
- Office of Human Rights Proceedings
- The Right to Sign: New Zealand Sign Language and Human Rights
- A fair go for all?
- Canterbury earthquake recovery
Key Focus Areas
Other rights of review/appeal
Please note that your right to seek review of a decision in the High Court, your right to complain to the Office of the Ombudsmen; your right to lobby Parliament and to seek help from an MP are not covered on this website.
- Judicial Review
- The Office of the Ombudsmen
- Petitioning Parliament
- The Real Estate Agents Authority
- Insurance & Savings Ombudsman (ISO)
- The Commission for Financial Literacy and Retirement Income
For advice about your right to seek review through the courts please consult a lawyer.
The contact details for the Canterbury-Westland branch of the New Zealand Law Society are:
Unit 1, 8 Homersham Place
PO Box 565,
Phone: 03 366 9184
Fax: 03 366 9977
Visit the Canterbury-Westland Branch webpage
The contact details for Community Law Canterbury are:
186 Shaw Ave
35 Riccarton Road,
PO Box 2912
Phone: 03 366 6870
Fax: 03 366 6631
Visit the Community Law Canterbury website
Ombudsmen are independent Officers of Parliament who can investigate complaints about the administrative conduct of central and local government agencies. An Ombudsman’s investigation is free and is conducted in private.
The contact details for the Office of the Ombudsmen are:
545 Wairakei Road
Phone: 0800 802 602
Phone: 03 357 455
Fax: 03 357 4552
Anyone may petition Parliament to ask it to act on a matter of public policy or law, or to set right a local or private issue. A petition is a document addressed to the House of Representatives and signed by at least one person. It asks the House to act on a matter of public policy or law, or to put right a local or private concern. Anyone of any age can petition the House including corporations and unincorporated bodies with sufficient identity as organisations.
There are rules about what comprises an acceptable petition. The rules are outlined in Petitioning the House of Representatives
The Real Estate Agents Authority is an independent, body for regulating the real estate industry. It provides independent supervision of the real estate industry, encourages a high standard of service and professionalism within the industry, and offers a means of protection for buyers and sellers of real estate.
The authority has an independent and fair process for dealing with concerns about the behaviour of a real estate agent. Anyone can raise a concern about the behaviour of a current or former real estate agent. There is no cost to raise a concern with the authority:
The contact details for the authority are:
The Real Estate Agents Authority
PO Box 25371
Phone: 0800 for REAA (0800 367 7322) or 04 471 8930
Fax: 04 815 8468
The Insurance & Savings Ombudsman Scheme provides a free independent service for people with a complaint about services provided by some financial service providers. If you have a complaint about a financial service provider that can’t be resolved without assistance, the ISO may be able to help. It can deal with complaints about: fire and general, health and life insurance, investments, loans and credit, superannuation, and financial services advice.
The ISO has an extensive FAQ sheet to deal with issues arising out of the Canterbury Earthquakes
The contact details for the ISO are:
PO Box 10845
Phone: 0800 888 202
Fax: 04 499 7614