Index
Introductory Note
The initial numeric character of references identifies the chapter; any subsequent number(s) refer to the numbered paragraphs or sections within that chapter . For example, 2.3 refers to the 3rd account in chapter 2; 5.23 refers to paragraph 23 in chapter 5; 10.4 refers to the 4th recommendation in chapter 10.
References to the appendices begin with "A" followed by the number of the appendix, and, in the case of appendix 4, the number given to the mechanism featured in the table. For example A4.4 refers to the 4th feature covered in table 3.
References beginning with "P" refer to the page numbers of two preliminary sections. For example, P .8-9 refers to the Terms of Reference on pages 8-9.
A | B | C | D | E | F | G | H | I | K | L | M | N | O | P | R | S | T | U | V | W
A
acceptability
- of attitudes to disabled passengers 9.23–9.24
- as criteria for assessing the accessible journey 1.23
- summary conclusions 9.22–9.24
accessibility
- advantages and disadvantages of improved 5.49–5.52
- as criteria for assessing the accessible journey 1.23
- determined by regional council planning, funding and contracting 6.60
- facilitated by design guides and standards 4.42
- national design standards see national accessibility design performance standards
- outcomes for new purchasing and upgrading programmes 6.81
- of rural and provincial public transport services 4.57–4.59
- summary conclusions 9.15–9.17
- survey data on issues for disabled people 3.15
- of Total Mobility scheme services 7.22–7.25
accessible buses see super low floor buses
accessible journey
- concept defined 1.21
- criteria for assessing 1.22–1.23
- human rights approach to policy and practices for the 8.22–8.23, 8.61
- infrastructure as impediment 4.3–4.10
- integration and coordination of all steps 1.24, 4.9, 4.67
- local authorities' progress towards achievement 6.90
- summary of conclusions 9.11–9.14
- transport providers' support 5.5
accessible public land transport services
- constraints on councils' powers to ensure 6.72
- costs and benefits 9.8–9.10
- fully 6.48, 9.18
- international comparisons 1.18
- knowledge base to achieve 3.30–3.33
- overseas compliance on: compulsory guidelines, standards, regulations A4.3; mechanisms to assist in provision of A4.5; voluntary guidelines for developing A4.4
- overview 1.4–1.16
- regional councils' commitment 6.61–6.62
- regulatory and funding regime: summary 6.102–6.104
- in rural and provincial areas 6.86–6.89
- variations in regional council's promotion 6.65–6.81
- whole of government approach 1.14
accessible routes
- to connect buildings, public spaces and transport systems 6.7
- with super low floor buses 4.28, 5.13–5.16, 9.18
affordability
- as barrier to disabled people's public transport use 3.33, 4.61–4.66
- as barrier to intellectually disabled people's public transport use 3.28
- as criteria for assessing the accessible journey 1.23
- enhanced by concession fares 6.74
- summary conclusions 9.20–9.21
- of taxi-based services under Total Mobility scheme 7.11–7.17
age: relationship between disability and 1.19, 3.29
alert systems, bus driver 4.30, 4.43
alternative access provisions: recommendation 9.58–9.59, 10.3
Amalgamated Workers Union 5.3
assistance
- to cope with unexpected changes and distractions 4.12
- for intellectually disabled people 3.24
- sighted, for blind and visually impaired people 2.5, 2.8
Auckland public transport services: phobia sufferer's experience of use 2.9
Auckland Regional Council
- accessibility requirements in passenger service tender documents 6.67
- commitment to accessible public transport 6.61
- concession fare provisions 6.74
- consultation with disabled people on rail services upgrading 6.76
- working with Royal New Zealand Foundation of the Blind 6.76
Auckland Regional Transport Authority 6.36–6.38
audio information systems see also on-board information systems
- for blind and visually impaired passengers 4.12
- hearing disabled person's account of issues with 2.4
- on-board announcements on buses: recommendations 10.17
- using Global Positioning Satellite systems 4.16–4.18
- visually impaired person's account of issues with 2.8
availability
- as criteria for assessing the accessible journey 1.23
- of rural and provincial public transport services 4.57–4.59
- summary conclusions 9.18–9.19
- of Total Mobility scheme services 7.19–7.27
- of wheelchair accessible taxis 7.21
Top
B
blind and visually impaired people
- account of public transport use 2.5, 2.8
- audio signals for 4.12
- completion of Total Mobility vouchers 4.20
- concession fares 4.65
- issues with taxi use 4.20, 5.23
- standards for information services 6.76
- systems for identifying buses and stops/stations 4.14, 4.19
- visual information for 4.12
booking systems see ticket and booking systems
Braille/raised print cards in taxis 4.21, 5.23
buildings see premises
built environment: universal design principles to achieve barrier-free 4.40–4.41, 6.91–6.92
Bus & Coach Association 5.4–5.5, 6.71
bus drivers
- alert systems for 4.38, 4.43
- announcements for passengers: recommendations 10.17
- attitudes and behaviour 9.23–9.24; to intellectually disabled people 4.51; recommendations 10.16
- disability awareness and competency training 1.15, 4.44–4.48, 5.26–5.32
- level of service/assistance expected of 5.30, 5.32
- 'P' endorsed licences: recommendations 9.45, 10.4, 10.5
- positive manner in rural and provincial areas 4.53
- technical training in operation of vehicles and equipment 5.28
bus lanes: access for taxis to 5.43–5.44
bus passenger transport services
- monitoring performance of 6.46–6.48
- patronage funding scheme for 6.45
bus stops
- appropriate stopping positions at: recommendations 10.16
- congestion at 4.22, 5.35–5.36
- full wheelchair accessibility 6.92
- with Global Positioning Satellite systems 4.16–4.18
- identification of buses approaching and where to disembark 4.13–4.14
- location, condition and accessibility 4.6, 5.15, 5.35–5.36
- national accessibility design performance standards: recommendations 9.46, 10.3; timetable for compliance 9.53–9.55
- on-board announcements by drivers about 4.18
- shelters at 6.82, 6.101, 8.37
bus terminals see premises
buses see also coaches; mixed use vehicles; super low floor buses
- accommodation for all mobility aids 4.26
- accommodation for passengers with guide dogs 4.27
- consistent and complementary design of accessibility features 4.38–4.39, 4.43
- Deafblind user's account of use 2.2
- Global Positioning Satellite-capable 4.16–4.18
- identification of correct 4.13–4.14
- national accessibility design performance standards: recommendations 9.46, 10.3; timetable for compliance 9.53–9.55
- on-board announcements: recommendations 10.17
- physically disabled person's account of use 2.11
- safe boarding and seating 4.55, 9.24
- survey data on ease of use 3.17
- visually impaired person's account of use 2.8
- wheelchair user's account of use 2.1
buzzer buttons 4.38
Top
C
carriages, train see trains
central government
- discrimination in policy formulation and implementation 8.29–8.33
- role in regulating, planning and funding public land transport 6.2–6.50
- vision for the transport sector 6.12
charter vehicles see coaches
Christchurch public transport services: Deafblind user's account 2.2
Citibus Newton 5.29, 5.32
city councils see regional and local authorities
clearways: access for taxis to 5.43–5.44, recommendation 10.13
coaches see also buses; mixed use vehicles
- accessible design solutions 4.29, 5.63–5.67
- alternative solutions to national accessibility design performance standards: recommendations 9.61, 10.15
- design solutions for charter vehicles 5.67
- fully accessible 5.45
- national accessibility design performance standards: recommendations 9.46, 10.3; timetable for compliance 9.53–9.55
- on-board hoists 5.64
- wheelchair accessible 5.63–5.67
colour contrasts: on signs and features 4.36
commercial scheduled public land transport services
- recommendations 10.8
- registration 6.72
- responsibilities under Human Rights Act 8.39
communication cards: Deafblind user's account of use 2.2
community transport services
complaints of discrimination see discrimination
concession fares 4.66, 6.45, 6.63, 6.74–6.75
congestion at bus stops 4.22, 5.35–5.36
contracted public passenger services
- delivered by private companies 1.12, 6.65
- responsibilities under Human Rights Act 8.39
controlled crossings: time allowed at 4.3, 4.5
Convention on the Rights of the Child 8.16
coordinating agency: recommendations 10.4
cost-benefit analyses of
- accessible public land transport services 9.8–9.9
- national accessibility design performance standards 9.10
costs of transport see affordability
crossings of busy roads 4.3, 4.5
Top
D
data collection on
- accessible public land transport services: recommendations 9.8–9.10, 10.6
- barriers to accessible public transport services 3.30–3.33
- disabled people and public transport 3.12–3.21
- the disabled population 9.34–9.35
Deaf and hearing impaired people
- account of public transport use 2.4
- visual information necessary for 3.21, 4.12
Deafblind user: account of public transport use 2.2
design
Design for Access and Mobility - Buildings and Associated Facilities (New Zealand Standard 4121) 4.36
disability
- concession fare provisions and definition of 6.75
- definition 1.13; Human Rights Act definition 8.5; recommendation 9.30–9.37, 10.1; Statistics New Zealand 3.6–3.7
- demographic profile by nature of 3.10
- recognition and understanding of 1.6–1.8, 9.36–9.37
- survey data on difficulties according to 3.21
disability awareness and competency training
Disability Survey of Residential Facilities (Statistics New Zealand) 3.12–3.21
disability surveys 3.5–3.21
disabled children
- school transport services for: recommendation 9.68, 10.14
- survey data on transport needs of 3.19
- use of school transport taxis by 5.43
disabled parents: difficulties in using public transport 4.54–4.55
disabled people see also blind and visually impaired people; Deaf and hearing impaired people; intellectually disabled people; mental illness, people with experience of; mobility impaired people; wheelchair users
- account of public transport use 2.11
- affordability of Total Mobility scheme services for 7.11–7.17
- alternatives to public land transport services 4.1; recommendation 9.58–9.59, 10.3
- availability of Total Mobility scheme services for 7.21
- barriers to participation in society 1.4–1.9, 3.20
- in collaboration with transport providers and operators 5.17–5.18
- community transport services for 5.53–5.61
- complaints of discrimination in relation to transport use by 9.2–9.3
- complexity of legislation on services for 6.41–6.43
- concession fares for 6.74–6.75
- as customer base of accessible transport services 3.1–3.3
- demographic profile 1.19, 3.8–3.11, 9.34–9.35
- direct and indirect discrimination against 8.41–8.46
- disadvantaged in rural and provincial areas 6.86–6.88
- discriminated against in public land transport provision 1.16
- human rights approach to policy and practices impacting on 8.22–8.23
- income as factor in public transport use 4.61–4.66
- involvement in administration of Total Mobility scheme 6.76
- involvement in designing and disability awareness and competency training 4.50
- legal position on discrimination against 8.54–8.61
- level of service/assistance needed by 5.30–5.32
- levels of patronage of public transport 5.47–5.52
- limits on Total Mobility scheme subsidies available to 7.24
- national Ministerial advisory committee of 9.42; recommendations 10.2
- obligations to, under International Covenant on Economic, Social and Cultural rights 8.16
- participation in planning processes 6.76, 6.99; recommendations 9.38–9.43, 10.2
- passenger service providers' training to meet needs of 4.44–4.56
- praise and criticisms of Total Mobility scheme 7.6, 7.8–7.10
- public transport access to health service providers 6.54–6.55
- regional councils' part in improving accessibility for 6.52–6.54
- in rural and provincial areas 4.57–4.60, 6.86–6.89, 7.22
- survey data on ownership of appropriate private motor vehicles by 3.14
- survey data on public land transport services accessed by 3.15
- systemic discrimination against 8.26–8.28, 9.25–9.28
- taxi drivers' training package to assist 5.25
- taxis as a public transport service for 5.41–5.44; recommendations 9.64, 10.13
- transport services for: overseas compliance on general power to inquire into the provision of A4.8
- UN position on treaty addressing rights of 8.16
- visibility in legislative, policy and practice framework 1.13; recommendations 9.38–9.40, 10.2
discrimination
- complaints against transport providers 5.2
- complaints by the transport disadvantaged 9.2–9.3
- direct: definition and interpretation 8.41–8.46
- grounds of unlawful 8.5
- indirect: definition and interpretation 8.47–8.53
- laws relating to 8.3–8.10
- in public land transport provision 1.16
discrimination against disabled people
discrimination in access to services and facilities: overseas compliance on general provisions against A4.1
discrimination in provision of public transport services: overseas compliance on specific provisions against A4.2
disputes resolution processes of Human Rights Act 1993: 1.17
district councils see regional and local authorities
dogs, guide see guide dogs
drivers see bus drivers; taxi drivers
Dunedin public transport services
- mobility scooter user's account of use 2.3
- wheelchair user's account of use 2.6
Top
E
EasyRider Tours 5.65–5.66
economics of accessible public land transport services 9.8–9.10
electric wheelchairs see wheelchairs
Environment Canterbury
- accessibility requirements in passenger service tender documents 6.66
- commitment to accessible public transport for disabled people 1.15, 6.61
- support for accessible community transport services 6.73
Environment Waikato 6.73
equivalent access provisions: recommendation 9.58–9.59, 10.3
F
familiarisation programmes see orientation and familiarisation programmes
fares, concession 4.66, 6.45, 6.63, 6.74–6.75
ferry passenger transport systems
- monitoring performance of 6.46–6.48
- revised patronage funding scheme 6.45
footbridges 4.10
footpaths 4.3, 4.6, 6.82, 8.37, 9.16
frontline staff see public land transport personnel
fully accessible public land transport services 6.48, 9.18
funding
G
Ganz Mavag electric multiple units: wheelchair accessibility 5.21
Global Positioning Satellite systems 4.16–4.18
Gold Band Taxis: disability awareness and competency training programme 4.47
'good reason' defence for indirect discrimination 8.49–8.53
government see central government; regional and local authorities; regional councils
grab rails 4.10, 4.25, 4.30
Greater Wellington Regional Council
- accessibility requirements in passenger service tender documents 6.68–6.69
- commitment to accessible public transport for disabled people 6.62
guide dogs
- on buses 4.27
- Deafblind user's account of 2.2
H
handrails, handholds and handgrips 4.38–4.39, 4.43
hardship provisions, unjustifiable: recommendation 9.58, 9.60, 10.3
Hawke's Bay Regional Council: concession fare agreement 6.73
health service providers: contribution to public passenger land transport services 6.54–6.55
hearing impaired people see Deaf and hearing impaired people
Henderson Town Centre 6.95
hoists see also wheelchair hoist vans
Horizons (Manawatu-Wanganui) Regional Council
- per trip subsidy for disabled passengers 6.74
- support for accessible community transport services 6.73
Household Disability Survey (Statistics New Zealand) 3.12–3.21
human rights
- barriers to public transport use in context of 1.8
- definition 8.2
- international framework for 8.11–8.23
- New Zealand law protecting A3, 8.3–8.10
- policies and practices analysed in terms of 8.22–8.23
- public land transport systems' compliance with 8.54–8.61, 9.25–9.28
Human Rights Act 1993
- complaints of unlawful discrimination dealt with under 8.3–8.10
- definition of disability 9.32–9.33, 10.1
- disputes resolution processes 1.17
- sections 21, 42-44, 52, 65: A3
- on statutory public transport responsibilities 6.19
Human Rights Commission
Human Rights in New Zealand Today - Ngā Tika Tangata o te Motu 1.8, 8.31
Top
I
impairment, people with see blind and visually impaired people; Deaf and hearing impaired people; mobility impaired people
inclusive design see universal design principles
indicators, tactile see tactile indicators
inequality: addressed in international human rights instruments 8.11, 8.27
information services
- accessibility 9.15
- essential for disabled passengers 4.11–4.21
- existing programmes and new initiatives 5.20, 5.22
- national accessibility design performance standards: recommendations 9.46, 10.3; timetable for compliance 9.53–9.55
- in plain language formats 3.24
- standards 6.76
- Tranz Metro guide for mobility impaired users 4.32
information systems see audio information systems; on-board information systems; visual information systems
infrastructure see public land transport infrastructure
The Inquiry
intellectually disabled people
- assistance in cases of change 4.12
- cost as factor in transport use 4.62
- data on public transport use by and needs of 3.21–3.28
- drivers' attitudes as barrier to transport use 4.51
inter-city coaches see coaches
InterCity Coachlines: level of service/assistance expected of drivers of 5.31
International Covenant on Civil and Political Rights 8.12–8.19
International Covenant on Economic, Social and Cultural Rights 8.12–8.19
international human rights instruments 8.11–8.23
Ironside Vehicle Society 5.53
K
kerbs
- placement and height 5.35–5.36
- at safe height for wheelchair access 5.15, 6.93
- safety of cuts of 4.7
Kingsland station 4.10
kneeling buses see super low floor buses
L
Land Transport Act 1998
- disabled people recognised in Act: recommendations 9.41, 10.2
- requirements on regional councils and local authorities under 6.20–6.23, 8.35–8.36
Land Transport Management Act 2003
- funding framework for land transport projects 6.26–6.29
- references to disabled people: recommendation 9.41, 10.2
- requirements on regional councils and local authorities under 8.35–8.36
- Total Mobility scheme consistent with provisions of 7.3
Land Transport New Zealand
- design of public land transport vehicles and infrastructure: recommendations 10.15
- responsibilities in public land transport sector 6.43
- rural and provincial accessible transport: recommendation 9.67, 10.10
Land Transport Programmes 6.26–6.29
Land Transport Rules under Land Transport Act 1998
- Passenger Service Vehicle 1999: Rule 31001 4.34, 4.39
- priority lane access for taxis and wheelchair accessible taxis: recommendation 10.13
- purposes of 6.23
large print notices in taxis 4.21
lead agency: recommendations 10.4
legislation
- on discrimination in provision of services and access to facilities 1.9
- on human rights A3, 8.3–8.10
- with reference to disability access/accessible transport 6.17–6.18
licensing requirements for rail transport providers and operators 6.30–6.32
lift access: for disabled people at railway stations 4.10
Link bus: announcement of stops 4.16
Living with Disabilities in New Zealand (Ministry of Health) 3.12–3.21
Living with Intellectual Disability in New Zealand (Ministry of Health) 3.25–3.27
local authorities see regional and local authorities
Local Government Act 1974: 6.39
Local Government Act 2002
Local Government (Auckland) Amendment Act 2004: 6.36–6.38
long-distance coaches see coaches
Top
M
mainstream versus non-normative needs for public land transport services 5.52
Mana Coach Services 5.11
market research: on public land transport services 5.51
mental illness, people with experience of
- driver discrimination against 4.52
- harassment by other passengers of 9.23
- Total Mobility scheme available to 7.50
Minister of Transport: national Ministerial advisory committee of disabled people
- establishment: recommendations 9.42, 10.2
- mobility aid/conveyance design compatibility: recommendation 10.7
Ministry of Education
- driver training programmes in tendering processes 5.27
- as funder of school transport 6.56
- review of School Transport Assistance and Special Education School Transport Assistance: recommendations 9.68, 10.14
Ministry of Health
- Living with Disabilities in New Zealand 3.12–3.21
- Living with Intellectual Disability in New Zealand 3.25–3.27
Ministry of Transport
- community transport service regulation and funding: recommendation 9.67, 10.4, 10.11
- data collection on accessible public land transport services: recommendation 10.6
- development and implementation of national accessibility design performance standards 10.3, 10.4
- disability awareness and competency training: recommendation 10.5
- disabled people's access to commercial services: recommendation 10.8
- mobility aid/conveyance design compatibility: recommendation 10.7
- national lead agency: recommendations 10.4
- 'P' endorsed driver licences: recommendations 9.45, 10.4, 10.5
- responsibilities in public land transport sector 6.43
- Total Mobility scheme administration guidelines: recommendations 10.9
mixed use vehicles
mobility aids see also mobility scooters; wheelchairs
- accessibility of train carriages for 4.30–4.32
- design: recommendations 10.15
- on public land transport services: recommendation 10.7
mobility impaired people
- impact on public land transport services 5.52
- infrastructural constraints on public transport use by 4.10
- Tranz Metro guide for 4.32
mobility scooters
- accommodation on public transport 4.26
- account of transport issues by users 2.3, 2.10
motorised wheelchairs see wheelchairs
Top
N
national accessibility design performance standards
National Advisory Committee on Health and Disability. To Have an 'Ordinary' Life: Kia Whai Oranga 'Noa' 3.21–3.24, 3.28
national disability surveys 3.5–3.21
national lead agency: recommendations 10.4
national Ministerial advisory committee of disabled people
- establishment: recommendations 9.42
national Ministerial advisory committee of disabled people: establishment: recommendations 10.2
National Rail Standards Systems Executive: recommendations 10.3
National Rail Strategy to 2014 [forthcoming] 6.13
New Plymouth public transport services: physically disabled person's account of use 2.11
New Zealand Action Plan for Human Rights - Mana ki te Tangata 4.37
New Zealand Bill of Rights Act 1990
- sections 3, 5-6, 19 A3
- standards for governments' dealings with individuals 8.3
- on statutory public transport responsibilities 6.19
New Zealand Disability Strategy
- contribution to making disabled people visible 6.14
- objectives and actions to ensure accessible transport 8.29–8.31
- as reflection of changing understanding of 1.6–1.7
- requirements relevant to public transport 6.7–6.8, 6.10
- whole of government approach to accessible public land transport envisaged in 1.14
New Zealand Positive Ageing Strategy
- contribution to making older people visible 6.14
- objectives and actions to ensure accessible transport 8.29
- requirements relevant to public transport 6.9–6.10
- whole of government approach to accessible public land transport envisaged in 1.14
New Zealand Qualifications Authority: Unit Standard 1748: 5.25
New Zealand Standard 4121: Design for Access and Mobility - Buildings and Associated Facilities
- review: recommendation 10.3
- scope and provisions 4.36
New Zealand Taxi Federation
- national survey of wheelchair accessible taxi fleet 4.35, 7.32–7.33
- organisations and individuals represented by 5.5
- training package to assist people with special needs 5.25
New Zealand Transport Strategy
- objectives and actions to ensure accessible transport 1.14, 8.29–8.31
- super low floor buses as 2005/2006 accessibility target 6.48
- vision for the transport sector 6.12–6.15
- wheelchair access as 2005/2006 accessibility target 6.48
Newlands Coach Service 2.1
O
older people as passengers
- distances to pick-up points/destinations for 4.4
- improved accessibility as advantage 5.50–5.51
on-board hoists for coaches 5.64
on-board information systems
orientation and familiarisation programmes 4.26
- for disabled people 5.17
- on public land transport: recommendations 10.12
Otago Regional Council
- accessibility requirements in passenger service tender documents 6.70
- beneficiary fare concession 6.74
overseas experience in provision of accessible public transport services A4
Top
P
'P' endorsed driver licences
- disability awareness and competency training 5.25
- recommendations 9.45, 10.4, 10.5
Palmerston North public transport services: wheelchair user's account of use 2.7
partially sighted people see blind and visually impaired people
passenger endorsed driver licences see 'P' endorsed driver licences
Passenger Service Vehicle 1999: Rule 31001: 4.34, 4.39
Passenger Transport Funding Scheme 6.44–6.49
pavements: width and condition 5.15
peak and inter-peak scheduled public land transport services 9.18
pedestrian underpasses 4.10
personnel see public land transport personnel
phobia sufferers
- account of public transport use 2.9
- assistance in cases of change 4.12
pick-up and set down points
- accessible information at 4.12
- bus driver training in appropriate behaviour at: recommendations 10.16
- design, maintenance and siting of 4.4
- for taxis as form of public transport 5.41–5.42
plain language formats for information services 3.24
platforms
population density, areas of low see rural and provincial areas
power wheelchairs see wheelchairs
premises see also train stations
- accessibility 9.16–9.17
- national accessibility design performance standards: recommendations 9.46, 10.3; timetable for compliance 9.53–9.55
provision of essential accessibility features: recommendation 9.52
private motor vehicles: disabled people's ownership of appropriate 3.14
private public transport services see contracted public passenger services
provincial areas see rural and provincial areas
public land transport drivers see bus drivers; taxi drivers
public land transport infrastructure
- capital investment in public land transport 6.57–6.58, 6.91–6.101
- capital investment required in 6.77–6.81
- design: recommendations 10.15
- as impediment to disabled passengers 4.3–4.10
- inadequacies for achieving accessible journey 5.35–5.37
- integration/coordination with services 5.38–5.44
- national accessibility design performance standards: recommendations 9.46, 10.3
public land transport personnel
public land transport providers and operators
- access to decision-making 9.43
- barriers to accessible journey concept as seen by 5.33–5.71
- in collaboration with disabled people 5.17–5.18
- contribution to the Inquiry process 5.1–5.8
- information about mobility aids: recommendation 10.7
- interim policies on service numbers and stops 4.18
- issues with Total Mobility scheme 7.28–7.35
- orientation and familiarisation programmes: recommendation 10.12
- responsibilities under Human Rights Act 8.39
- understanding and appreciation of accessible journey concept 5.72–5.73
public land transport sector
- central government responsibilities for 6.43
- national strategies addressing 6.7–6.11
public land transport services see also bus passenger transport services
R
railways see trains
Railways Act 2005 6.30–6.32
raised print cards in taxis 5.23
ramps
- to railway stations 4.10, 5.69
- in wheelchair accessible taxis 4.33–4.34
- wheelchair user's account of use on buses 2.7
ratepayers: impact of capital investment in public transport infrastructure on 6.57, 6.94, 6.99
reasonable accommodation of people's disabilities 8.8–8.10, 8.43–8.44
regional and local authorities see also regional councils
- discrimination against disabled people in public transport provision 8.34–8.38
- mobility aids at stations and transport exchanges: recommendation 10.7
- pick-up and set down points for taxis: recommendation 10.13
- powers and responsibilities for public transport services 1.11, 6.82–6.84
- project funding through Land Transport Management Act 2003 6.26–6.29
- reactions to national strategies addressing public transport 6.11
- role in regulating, planning and funding public land transport 6.2–6.5
- split of transport responsibilities between 5.40
regional councils
- audits and certificates of compliance administered by 9.56–9.57
- capital investment in public transport infrastructure 6.57–6.58, 6.77–6.81
- community transport services support 6.65, 6.73
- concession fare provisions 6.74–6.75
- contracts for public land transport services: recommendation 9.45, 10.5
- data collection on accessible public land transport services: recommendation 10.6
- discrimination against disabled people in public transport provision 8.34–8.38
- driver training programmes in tendering processes 5.27
- involvement of disabled people in planning services 6.76
- mobility aids at stations and transport exchanges: recommendation 10.7
- paucity of data about transport requirements 6.63–6.64
- powers and responsibilities for public transport services 1.11, 6.51–6.81
- registration of commercial scheduled public land transport services 6.72, 8.39, 10.8
- responsibilities under Land Transport Act 1998 6.20–6.22
- tender process for public land transport services 6.66–6.71
- Total Mobility scheme funding and management 6.65, 7.2, 7.7, 7.36–7.40
- variations in types and elements of transport services funded by 6.65–6.72
Regional Land Transport Committees
Regional Land Transport Strategies
Regional Passenger Transport Plan 6.24–6.25
Resource Management Act 1991: 6.40
retirement villages: siting for access and mobility 6.96
Rideline (now: Maxx): route information 4.15
Ridewell: timetables 5.20
roads, crossings of busy 4.3, 4.5
rough driving
- common deterrent to public transport use 4.54, 9.23
- training to reduce 5.28; recommendation 10.16
routes
Royal New Zealand Foundation of the Blind: involvement in developing information services 6.76
rural and provincial areas
- accessible public land transport services 7.22; recommendation 9.65–9.68, 10.10
- alternatives to national accessibility design performance standards: recommendation 9.61, 10.3
- community transport services 5.61, 6.73, 6.88–6.89
- funding public transport infrastructure 6.58
- positive experience of passengers in 4.53
- public land transport services 1.10, 4.57–4.60, 6.86–6.89
- school transport services: recommendation 9.68, 10.14
- volunteer transport services 6.88–6.89
S
safe boarding and seating on buses
- common deterrent to public transport use 4.55
- training to reduce 9.24; recommendation 10.16
safety provisions
School Transport Assistance
- expenditure on 6.68
- review of funding, policy and practice: recommendation 9.68, 10.14
school transport services
- fully accessible 5.45, 5.46
- in relation to public transport objectives 6.56
- review: recommendations 9.68, 10.14
- survey data on disabled children's needs 3.19
scooters, mobility see mobility scooters
security tie-downs
- on Ganz Mavag electric multiple units 5.21
- in wheelchair accessible taxis 4.33–4.34
- wheelchair user's experience 2.7
sensory disabled people see blind and visually impaired people; Deaf and hearing impaired people
service information see information services
sighted assistance: visually impaired person's experience with 2.5, 2.8
signs
- colour contrasts 4.36
- positioning 8.52
- visually impaired person's experience 2.8
SLF buses see super low floor buses
Southland Enterprises Inc.: alternative to Total Mobility taxis 7.42–7.44
Special Education School Transport Assistance:
- expenditure on 6.56
- review of funding, policy and practice: recommendation 10.14
Stagecoach New Zealand
- commitment to super low floor buses 5.9, 5.12
- disability awareness training and competency programme 4.47
- expectations of total accessibility 5.14–5.15
Stagecoach Wellington: disability awareness and competency training programme 6.69
Standard Rules on the Equalization of Opportunities for Persons with Disabilities 8.21
standards, national accessibility see national accessibility design performance standards
stations see train stations
Statistics New Zealand
streetscape
- as factor in accessibility 9.16
- national accessibility design performance standards: recommendations 9.46, 10.3; timetable for compliance 9.53–9.55
subsidies and grants 3.18 see also concession fares; Total Mobility scheme
super low floor buses
- accessibility design standards 5.46
- accessibility target for 2005/2006 New Zealand Transport Strategy 6.48
- advertised availability on urban bus routes 5.13–5.16
- commitment to provision of 5.9–5.12, 9.17
- designed by bus builder 1.15
- guarantee of availability 4.28
- infrastructural restraints for wheelchair use 4.8, 5.15
- stocking of fleets with all 4.23–4.24
- suitability for long-distance travel 5.63
- wheelchair user's account of ramps 2.7
swipe cards for Total Mobility scheme 4.21
systemic discrimination against disabled people 8.26–8.28, 9.25–9.28
Top
T
tactile indicators
- at crossings 4.3
- national accessibility design performance standards: recommendations 10.3; timetable for compliance 9.33–9.55
- on pavements 4.10
- standards 4.36
Taranaki Regional Council 6.64
taxi drivers
- attitudes and behaviour to intellectually disabled people 4.51
- disability awareness and competency training 1.15, 4.44–4.48
- 'P' endorsed licences: for disabilities awareness training 5.25; recommendations 9.45, 10.4, 10.5
taxis see also wheelchair accessible taxis
- Braille/raised print cards in 5.23
- clearway access for 5.43–5.44; recommendation 10.13
- Deafblind user's account of use 2.2
- as integral part of public land transport services 5.41–5.44; recommendations 9.64, 10.13
- national accessibility design performance standards: recommendations 9.46, 10.3; timetable for compliance 9.53–9.55
- pick-up and set down points 5.41–5.42, 9.13; recommendation 10.13
- problems for blind and visually impaired users 4.20
- service provision for disabled people 5.42–5.44
- subsidised use of see Total Mobility scheme
- used as school transport 5.43
- visually impaired person's account of use 2.8
terminals see premises
territorial local authorities see regional and local authorities
ticket and booking systems
- of assistance to people with disabilities 5.20, 5.22
- Greater Wellington's integrated system for 6.68
- train points of sale accessible: recommendation 10.18
ticket sellers see public land transport personnel
timetables
- impact of mobility impaired passengers 5.52
- at train stations: recommendation 10.18
- in various formats 4.15, 5.20, 5.22, 8.52
- visually impaired people's account 2.5, 8.50
To Have an 'Ordinary' Life: Kia Whai Oranga 'Noa' (National Advisory Committee on Health and Disability) 3.21–3.24, 3.28
Toll NZ: improvements in information for passengers 5.20, 5.22
Total Mobility scheme
- affordability 4.62–4.63, 7.11–7.17
- application of definition of disability to 7.50
- assessed on criteria for the accessible journey 7.8–7.10
- bus operators as part of 7.34–7.35
- changes necessary 7.45, 7.51–7.52
- funding 1.11, 6.65, 7.37–7.39, 7.47
- innovative responses to implementing or supplementing 7.41–7.44
- involvement of disabled people on administration 6.76
- issues with completion of vouchers 4.20
- national coordination and consistency 7.29–7.30
- physically disabled person's account of use 2.11
- praise and criticisms 7.6
- receipts printed for users 4.21
- regional councils' issues 7.36–7.40
- reviews 7.4
- services and geographic coverage 7.1–7.2, 7.21
- subsidies and services 7.24; recommendations 10.9
- survey data on knowledge about 3.18, 3.27
- swipe cards in place of vouchers 4.21
- urban rating boundaries of subsidies through 7.23
Total Mobility Scheme Review 7.48–7.50, 7.52
train stations see also premises
- accessibility and safety issues 4.10, 4.25, 5.69
- announcements for passengers 4.19; recommendation 10.17
- audible, visual, timely information at: recommendation 10.18
- design: recommendations 10.15
- identification of trains approaching and where to disembark 4.13–4.14
- lift access for disabled people 4.10
- on-board announcements about: recommendation 10.18
- platform edges colour-marked: recommendation 10.18
- ticket points of sale: recommendation 10.18
- visually impaired person's account of use 2.8
trains
- accessibility of carriages for mobility aid users 4.31–4.32
- accessibility problems at all stages of journeys 4.25
- accessibility standards for carriages 9.17
- costs and engineering constraints on accessibility of carriages 5.68–5.71
- design: recommendations 10.15
- identification of correct 4.13–4.14
- improvements in accessibility 5.19–5.21
- level boarding onto 5.70
- national accessibility design performance standards: recommendations 9.46, 10.3; timetable for compliance 9.53–9.55
- on-board announcements: recommendations 10.17
- safety and licensing requirements for operators of 6.30–6.32
- space allocation on carriages for mobility aids 4.30
- stepped entrance to carriages 4.25
- steps colour-marked: recommendation 10.18
- wheelchair accessibility of Ganz Mavag units 5.21
- wheelchair user's account of exclusion from using 2.10
Tramways Union 5.3
transport see also headings beginning with public land transport
transport facilities and vehicles
- overseas compliance on: complaints mechanisms for built A4.7; mandatory compliance prior to building or acquisition of A4.6
Transport Services Licensing Act 1989
- registration of commercial public passenger services 6.72; recommendation 9.41, 10.8
- requirements on regional councils and local authorities 8.35–8.36
- review in relation to commercial service registrations 6.49
- rights of disabled people: recommendations 9.41, 10.2
- scope 6.24–6.25
Tranz Metro
- guide for mobility aid users 4.32
- timetables in various media 5.20
Top
U
unassisted travel, alternatives to 4.1
Universal Declaration of Human Rights 8.12
universal design principles
- for barrier-free built environment for all 6.91–6.92
- explanation of 4.40–4.43
- promotion of improved usage through 1.15
unjustifiable hardship provisions: recommendation 9.58, 9.60, 10.3
urban centres
- Total Mobility subsidies available within 7.23
universal design principles applied 6.91–6.101
urban street design see streetscape
V
visual information systems see also on-board information systems
- for the hearing and visually impaired 4.12
- using Global Positioning Satellite systems 4.16–4.18
visually impaired people see blind and visually impaired people
volunteer component
- of community transport services 5.58–5.60
- in rural and provincial transport services 6.88–6.89
W
Wairoa Disability Transport Service
- community transport provision 5.53
- concession fare agreement 6.73
Wellington public transport services
- hearing impaired person's account of use 2.4
- visually impaired person's account of use 2.8
- wheelchair user's account of use 2.1, 2.10
wheelchair accessible buses see super low floor buses
wheelchair accessible taxis
wheelchair hoist vans
- establishment and maintenance: recommendation 9.64
- mobility scooter user's account of use 2.3
- safety standards 7.49
- subsidised establishment 7.1
wheelchair users
- account of public transport use 2.1, 2.3, 2.6, 2.7, 2.10
- information at appropriate level 4.11
- level of service/assistance needed 5.30–5.32
- siting and maintenance of bus stops 4.6
- uncertain availability of super low floor buses for 4.28
wheelchairs
- access to Ganz Mavag units 5.21
- accessibility target for 2005/2006 New Zealand Transport Strategy 6.48
- accommodation on public transport 4.26
