Our vacancies

All vacancies at the Human Rights Commission are advertised here.


Infoline Advisor | Casual (leave cover) | Auckland based

This role provides front-line telephone and correspondence service for individuals contacting the Commission with enquiries about human rights issues by receiving and effectively assessing enquiries and complaints in order to determine appropriate action.

Key Accountabilities:

  1. Provide a front-line telephone and correspondence service for individuals contacting the Commission with enquiries about human rights issues by receiving and effectively assessing enquiries and complaints in order  to determine appropriate action, including effective internal and external triage of matters
  2. Respond with quality timely service to all enquirers, providing information, appropriate referral advice, facilitation of access to the Commission’s dispute resolution service or other services, and advice on a range of self-advocacy options
  3. Accurately capture, and where required analyse and report information on complaints/enquiries received
  4. Participate in the roster for receiving members of the public who drop in to the office with complaints and enquiries
  5. Attendance at professional development hui which may necessitate travel/time away
  6. Undertake own work tasks as set out in the annual work plan or assigned by manager
  7. Understand Human Rights Commission health and safety policies and relevant procedures and apply them to own work activities

Experience:

  • knowledge and experience in providing helpline service or equivalent
  • excellent communication, relationship management and interpersonal skills, ability to actively listen, draw out relevant information competently and check understanding, express information effectively and accurately, both orally and in writing
  • aware of the functions of various government and non-governmental agencies for referral purposes
  • experience of data entry, using a database and analysing data
  • ability to analyse complex information logically and make appropriate referrals
  • ability to work with diverse communities
  • ability to maintain effectiveness in a pressured environment
  • ability to develop effective communication and relationships with the team leader and colleagues, including the ability to take instruction from the team leader
  • ability to engage in reflective practice and accept feedback on work performance
  • ability to work constructively within a small  team
  • understanding human rights issues
Reports to: Infoline Team Leader
 
Hourly rate: $25 
 
Interested applicants may send their CV and cover letter to -
 
Kusum Chandrappa, People and Performance Team Leader: [email protected] 
 

Applications close by 9 am on Tuesday, 19 September 2017. Applicants must have legal working rights in New Zealand.

 

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The Human Rights Commission has four major statutory functions:to advocate and promote respect for, and an understanding and appreciation of, human rights in New Zealand society; to encourage the maintenance and development of harmonious relations between individuals and among the diverse groups in New Zealand society; to provide an enquiries and complaints service, and to promote equal employment opportunities.

We do not discriminate in our hiring practices and, in order to build a strong and diverse workforce, actively seek a diverse applicant pool.