Make a complaint

Make a complaint

The Human Rights Act protects people in New Zealand from discrimination. The Act outlines what behaviours are against the law, and the process for protecting your rights. Here is a summary of the types of discrimination you can complain about under the Act. Learn more about the Act here.

The Human Rights Commission offers two free, confidential services for the public.

  1. Human rights information and support: If you have faced discrimination, hateful speech, or your human rights have been denied, contact us. Our team can help you to get the information and support you need from the commission or another organisation if they are better able to help.
  2. Dispute Resolution: If what you are experiencing, or have experienced in the past, could be unlawful discrimination you may be referred to our team of mediators for dispute resolution. They will step you through how we can work with you to help resolve your complaint.

How does dispute resolution work?

When a complaint of alleged discrimination is referred to the Dispute Resolution team we aim to contact you in 15 working days. A mediator will ask you about what has happened and talk with you about how we can help. This could be by:

  • contacting the other party – by phone or email – and informally mediating between you and them until the situation is resolved.
  • having a mediation meeting. We aim to have meetings within one month depending on the urgency of the issue and the availability of everyone involved.  Meetings can be in person or online.

If dispute resolution does not work you can take your case to Human Rights Review Tribunal. This is an independent court, administered by the Ministry of Justice, and separate from the Human Rights Commission.  

You can also apply to the Office of Human Rights Proceedings to get free legal representation when you take a case to the tribunal. 

If you think you have been discriminated against or want to enquire about our process, contact our Infoline team:

Freephone: 0800 496 877
Email: [email protected]
Text: 021 0236 4253
Postal address: PO Box 6751, Victoria Street West Auckland 1142

Download complaint form

You can send a letter or use the complaint form below:

If you need an interpreter or help filling this in, please call the New Zealand Human Rights Commission InfoLine toll-free on 0800 496 877.

If you have a hearing or speech impairment, you can use the New Zealand Relay Service www.nzrelay.co.nz 

Online complaint form

About you
Phone

Fill out this box if you are complaining on behalf of someone else (for example, for your child)

Your complaint

Add Another
My Complaint
Demographics

This information is to help provide a better service and will be kept confidential. If you do not want to provide the information, it makes no difference to how we handle your complaint.

Upload a file

Case Studies

Case studies are published by the Commission. This is a way of promoting human rights by highlighting cases of specific interest. We may use a complaint you are involved in but you cannot be identified because all the details are changed. If a case attracts media attention, we will contact you to discuss whether or not you wish to talk to them. We will not give the media your personal details and it is your choice if you wish to speak to them or not.