Make a complaint

How to make a complaint

If you believe you have a complaint about discrimination, please contact us. You can do this  by phone, email, letter, fax, text or use our complaint form

You will need to explain what has happened and why you think it is discrimination – see What you can complain about.

We will contact you in confidence to learn more about the complaint.. When a complaint is received, the Commission assesses it to see if we can help and to work out what might be the best way to resolve the issue. Some human rights situations are not discrimination issues in the Human Rights Act.

We aim to contact you within 3 weeks (15 working days) to let you know whether your complaint is something we can help with.

If your complaint is accepted, we will talk to you about how to progress it. Our complaints process is flexible, free and confidential. We work with you to try and resolve the issue through informal methods, like phoning the other party, giving information or through mediation.

If the parties agree to attend a mediation meeting, we aim to schedule the mediation within 1 month. This can vary depending on the urgency of the complaint, and the availability of everyone involved.

If a complaint isn’t resolved through our processes, you can take your complaint to the Human Rights Review Tribunal. This is an independent judicial body (court) that makes decisions on claims brought before it.It is administered by the Ministry of Justice and is completely separate from the Human Rights Commission.

You may also be able to request free representation from the Office of Human Rights Proceedings to take a case to the Tribunal.  

If you think you have been discriminated against or want to enquire about our process, contact our Infoline team:

Freephone: 0800 496 877
Email: [email protected]
Text: 021 0236 4253
Postal address: PO Box 6751, Victoria Street West Auckland 1142

Human rights enquiries and complaints pamphlet 

How to make a complaint (translated) 

Online Enquiries and Complaints Form

You can also send an enquiry or complaint to our Infoline team through our online complaint form

Complaint Form

Or, you can send a letter or use the complaint form:

Mail it to:

Human Rights Commission
PO Box 6751
Wellesley Street
Auckland 1141


Making a complaint in New Zealand Sign Language

Languageline and New Zealand Sign Language interpreters are available.

You can make a complaint in NZSL by recording a video online using the Seeflow website.

To find out more about what you can complain about and the complaints process, see the videos in NZSL.

Help with complaints for people with a hearing or speech impediment

If you have a hearing or speech impairment, you can contact us using the New Zealand Relay Service. NZ Relay is a telecommunications service and all calls are confidential.

Resolving Discrimination and Harassment Guide

The Commission has produced a guide for people who are considering either making or responding to a complaint of discrimination or harassment.

One of the Commission’s roles is to answer questions from the public about discrimination and harassment. It provides a free and confidential dispute resolution service to deal with complaints of unlawful discrimination. The Commission also helps raise awareness about people’s rights and responsibilities.

Read the Resolving Discrimination and Harassment Guide (Word Version).

Disability complaints booklet