How we can help

How does dispute resolution work?

When a complaint of alleged discrimination is referred to the Dispute Resolution team we aim to contact you in 15 working days. A mediator will ask you about what has happened and talk with you about how we can help. This could be by:

  • contacting the other party – by phone or email – and informally mediating between you and them until the situation is resolved.
  • having a mediation meeting. We aim to have meetings within one month depending on the urgency of the issue and the availability of everyone involved.  Meetings can be in person or online.

If dispute resolution does not work you can take your case to Human Rights Review Tribunal. This is an independent court, administered by the Ministry of Justice, and separate from the Human Rights Commission.  

You can also apply to the Office of Human Rights Proceedings to get free legal representation when you take a case to the tribunal. 

If you think you have been discriminated against or want to enquire about our process, contact our Infoline team:

Freephone: 0800 496 877
Email: [email protected]
Text: 021 0236 4253
Postal address: PO Box 6751, Victoria Street West Auckland 1142

Human rights enquiries and complaints pamphlet 

How to make a complaint (translated) 

Online Enquiries and Complaints Form

You can also send an enquiry or complaint to our Infoline team through our online complaint form

Complaint Form

Or, you can send a letter or use the complaint form:

Mail it to:

Human Rights Commission
PO Box 6751
Wellesley Street
Auckland 1141

 

Making a complaint in New Zealand Sign Language

Languageline and New Zealand Sign Language interpreters are available.

You can make a complaint in NZSL by recording a video online using the Seeflow website.

To find out more about what you can complain about and the complaints process, see the videos in NZSL.

Help with complaints for people with a hearing or speech impediment

If you have a hearing or speech impairment, you can contact us using the New Zealand Relay Service. NZ Relay is a telecommunications service and all calls are confidential.

Resolving Discrimination and Harassment Guide

The Commission has produced a guide for people who are considering either making or responding to a complaint of discrimination or harassment.

One of the Commission’s roles is to answer questions from the public about discrimination and harassment. It provides a free and confidential dispute resolution service to deal with complaints of unlawful discrimination. The Commission also helps raise awareness about people’s rights and responsibilities.

Read the Resolving Discrimination and Harassment Guide (Word Version).

Disability complaints booklet